Privacy Policy

1. Who We Are

Healing Flowers is a wellness and lifestyle brand offering incense products, aromatic experiences, Bach flower-inspired wellness products, and wellbeing-related services.

For the purposes of applicable data protection laws, Healing Flowers acts as the data controller for personal information collected through this website.

Business Information:

Business Name: Healing Flowers

Email: healingflowers.life@gmail.com

Business Address: 10 JULIET DRIVE RUGBY CV22 6LY

Phone Number: 0044 7475203036

2. Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

• Full name
• Billing and delivery address
• Email address
• Phone number
• Payment-related information
• Order history
• Consultation booking details
• Customer support communications

Information Collected Automatically

When you use our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Website usage behaviour
• Cookies and analytics data
• Location-related information where permitted

3. How We Use Your Information

We use your information to:

• Process and deliver orders
• Provide customer support
• Manage payments and refunds
• Improve website functionality and user experience
• Communicate order updates
• Prevent fraud and unauthorised activity
• Comply with legal and regulatory obligations
• Send promotional communications where consent has been provided

We only process personal information where we have a lawful basis to do so.

4. Payment Security

• All payments are processed through secure third-party payment providers.
• Healing Flowers does not store complete debit or credit card details on its own servers.
• Payment providers may process your information in accordance with their own privacy and security policies.

5. International Customers

• Healing Flowers may provide products and services to customers outside the United Kingdom, including India, Sri Lanka, and other international regions.
• Where international transfers of personal information occur, we take reasonable steps to ensure appropriate safeguards and security protections are maintained.
• Customers are responsible for complying with local laws applicable within their own jurisdiction.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Maintain website functionality
• Improve user experience
• Analyse website traffic
• Support secure browsing
• Provide relevant marketing content where consent is provided

Non-essential cookies will only be used after obtaining appropriate consent where legally required. Customers may manage cookie preferences through browser settings or cookie management tools available on the website.

7. Marketing Communications

Where permitted by law or where consent has been provided, we may send:

• Product updates
• Promotional offers
• Wellness-related content
• Brand announcements

Customers may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us directly.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil orders and services
• Meet legal and accounting obligations
• Resolve disputes
• Maintain business records
• Prevent fraud

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

9. Your Rights

Depending on applicable laws, customers may have rights including:

• Access to personal information
• Correction of inaccurate information
• Deletion of personal information
• Restriction of processing
• Objection to certain processing activities
• Withdrawal of consent
• Data portability where applicable

Requests relating to privacy rights may be submitted using the contact information provided below.

10. Data Security

Healing Flowers implements reasonable technical and organisational measures designed to protect personal information from:

• Unauthorised access
• Misuse
• Disclosure
• Loss
• Destruction

Although we strive to maintain strong security standards, no online transmission or storage method can be guaranteed as completely secure.

11. Third-Party Services

Our website may include links or integrations relating to:

• Payment providers
• Delivery partners
• Analytics providers
• Social media platforms

Healing Flowers is not responsible for the privacy practices of external websites or third-party providers. Customers are encouraged to review third-party privacy policies separately.

12. Customer Reviews and Testimonials

• Healing Flowers may display customer reviews or testimonials.
• We take reasonable steps to ensure published reviews reflect genuine customer experiences in accordance with applicable consumer transparency expectations.
• False, misleading, or manipulated reviews are not knowingly permitted.

13. Accessibility Commitment

• Healing Flowers is committed to maintaining an inclusive and accessible digital experience.
• We continuously work towards improving website accessibility standards and usability for all visitors.
• Customers encountering accessibility barriers are encouraged to contact us for assistance.

14. Changes to This Privacy Policy

• We may update this Privacy Policy periodically to reflect operational, legal, or regulatory developments.
• Updated versions will be published on this website with a revised effective date.
• Continued use of the website following updates constitutes acceptance of the revised policy.