Terms & Conditions

1. Business Information

Business Name: Healing Flowers

Registered Business Address: 10 JULIET DRIVE, RUGBY, CV22 6LY

Email: healingflowers.life@gmail.com

Phone: 0044 7475203036 (Available from 10:00 am to 02:00 pm)

Dr Edward Bach Foundation International Registered Practitioner Number: UKP-2024-0318T

Professional, Public & Products Liability Policy: ZUR- BC/24/02/50DAS

2. Eligibility

By using this website, you confirm that:

• You are legally capable of entering into binding agreements.
• Information provided during purchases or enquiries is accurate.
• You will use the website lawfully and responsibly.

We reserve the right to suspend or refuse services where misuse, fraudulent activity, or unlawful conduct is suspected.

3. Products and Services

Healing Flowers offers:

• Incense products
• Aromatic wellness products
• Bach flower-inspired products
• Lifestyle and wellbeing experiences
• Consultation-related services

All products are subject to availability.

Product descriptions, images, and packaging may vary slightly due to handcrafted production methods, natural materials, photography, or supplier updates.

Products are intended for general wellbeing and lifestyle purposes only and are not medical treatments.

4. Pricing and Taxes

All prices displayed are stated clearly and include applicable taxes where legally required.

International customers may be responsible for:

• Import duties
• Customs charges
• Local taxes
• Regulatory fees imposed within their destination country

Healing Flowers reserves the right to update prices or correct pricing inaccuracies without prior notice.

5. Orders and Contract Formation

When placing an order:

• Customers will receive an acknowledgement email confirming receipt.
• A legally binding contract is formed only once the order has been dispatched.

Healing Flowers reserves the right to:

• Refuse or cancel orders
• Limit quantities
• Request verification information
• Decline suspicious transactions

Refunds will be issued where payments are taken for cancelled orders.

6. Payment Methods

• Payments are processed securely through trusted third-party payment providers.
• Healing Flowers does not retain full payment card details on internal systems.
• Customers confirm that payment methods used are authorised and valid.

7. Delivery and International Shipping

We aim to dispatch orders within the estimated delivery timeframe displayed during checkout.

Delivery timelines may vary due to:

• Customs processing
• Courier delays
• Seasonal demand
• External disruptions outside our control

For international orders:

• Customers are responsible for ensuring products comply with local import laws.
• Customs duties and local taxes remain the responsibility of the customer unless otherwise stated.

8. Consumer Cancellation Rights

Eligible customers may cancel qualifying purchases within 14 days of receiving goods in accordance with applicable consumer protection laws.

Cancellation requests must be submitted in writing within the permitted period.

Returned items must:

• Be unused
• Remain unopened where hygiene-sensitive
• Be returned in original condition

Certain products may be exempt from cancellation rights, including:

• Opened aromatic products
• Personalised items
• Digital content already supplied
• Hygiene-sensitive goods

Refunds will be processed after inspection and approval of returned items.

9. Returns and Refunds

Customers should contact Healing Flowers promptly regarding:

• Damaged products
• Incorrect deliveries
• Missing orders

Where appropriate, we may offer:

• Replacement products
• Store credit
• Partial or full refunds

Return shipping responsibility will depend on the nature of the issue and applicable consumer rights.

10. Website Usage

Customers agree not to:

• Misuse the website
• Attempt unauthorised access
• Introduce malicious software
• Engage in fraudulent activity
• Disrupt website functionality

Healing Flowers reserves the right to restrict access where misuse is identified.

11. Intellectual Property

All website content including:

• Branding
• Logos
• Product descriptions
• Designs
• Graphics
• Images
• Written content

remains the intellectual property of Healing Flowers unless otherwise stated.

Unauthorised reproduction or commercial use is prohibited.

12. Customer Reviews and Testimonials

Customer reviews displayed on our platform are intended to reflect genuine customer experiences.

Healing Flowers takes reasonable steps to maintain transparency and authenticity regarding testimonials and reviews.

False or misleading reviews are not knowingly published.

13. Limitation of Liability

To the fullest extent permitted by law, Healing Flowers shall not be liable for:

• Indirect or consequential losses
• Delays outside reasonable control
• Website interruptions
• Third-party service disruptions
• Misuse of products

Nothing within these Terms excludes statutory rights that cannot legally be excluded under applicable law.

14. Force Majeure

Healing Flowers shall not be held responsible for delays or failures caused by events beyond reasonable control, including:

• Natural disasters
• Industrial disputes
• Supply chain disruptions
• Government restrictions
• Cyber incidents
• Transportation failures

15. Accessibility Commitment

• Healing Flowers is committed to maintaining accessible and inclusive digital experiences aligned with recognised accessibility standards where reasonably practicable.
• Customers experiencing accessibility difficulties are encouraged to contact us directly.

16. Governing Law

• These Terms & Conditions shall be governed by the laws applicable within the United Kingdom.
• International customers may additionally benefit from mandatory consumer protections applicable within their country of residence where legally required.